Katelo, Iveta, Irēna Kokina, and Vitālijs Raščevskis. “SERVICE QUALITY IN THE PUBLIC SERVICE OF LATVIA”.
SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 6 (May 28, 2021): 293–311. Accessed April 7, 2025.
https://journals23.rta.lv/index.php/SIE/article/view/6282.