ITIL IMPLEMENTATION IN SMALL BUSINESS

Authors

  • Artis Piterāns Rēzeknes Tehnoloģiju akadēmija (LV)
  • Vadims Ņemņasevs Rēzeknes Tehnoloģiju akadēmija (LV)
  • Alīna Pavļukaite Rēzeknes Tehnoloģiju akadēmija (LV)
  • Artis Teilāns Rēzeknes Tehnoloģiju akadēmija (LV)

DOI:

https://doi.org/10.17770/het2016.20.3535

Keywords:

implementation, ITIL, small business

Abstract

The goal of this work is to develop guidelines of ITIL (Information Technology Infrastructure Library) implementation in small businesses. To achieve goal of this work authors analyzed information about ITIL processes and chose those which necessary for small businesses. Next step was developing guidelines of implementing chosen processes in small businesses. Conclusion was made using knowledge gathered from analyzes.

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References

Стандарт ITIL [tiešsaiste]. [atsauce 1.04.2016]. Pieejas veids: http://ru.eduarea.com/course/edu1a00t/view/Международные_и_российские_стандарты_в_сфере_информационного_менеджмента/Стандарт_ITIL

Зачем ITIL обычному среднестатистическому администратору (10-500 ПК) [tiešsaiste]. [atsauce 2.04.2016]. Pieejas veids: https://habrahabr.ru/post/150584/

Практика ITIL для небольшой компании. Change Management [tiešsaiste]. [atsauce 2.04.2016]. Pieejas veids: https://habrahabr.ru/post/148136/

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Published

2016-04-20

Issue

No. 20 (2016): Human. Environment. Technology

Section

Information technology, mechatronics, electronics

How to Cite

[1]
A. Piterāns, V. Ņemņasevs, A. Pavļukaite, and A. Teilāns, “ITIL IMPLEMENTATION IN SMALL BUSINESS”, HET, no. 20, pp. 168–173, Apr. 2016, doi: 10.17770/het2016.20.3535.