A. Robalino-López, D. Real, and Z. Aniscenko, “A METHODOLOGY TO DIAGNOSE ICT GOVERNANCE PROCESS BASED ON ISO/IEC 38500 STANDARD. CASE STUDY: ECUADORIAN RETAIL ORGANIZATION”, ETR, vol. 2, pp. 119–125, Jun. 2019, doi: 10.17770/etr2019vol2.4176.