ENHANCED PARTICIPANTS' REGISTRATION MODEL ON OPEN PUBLIC EVENTS
DOI:
https://doi.org/10.17770/etr2021vol2.6587Keywords:
Digital transformation, service-oriented modelling, RFID, sports event managementAbstract
The Digital transformation (DT) has challenged most of the Event Management (EM) services at a time when organizers of open public events still faced a lot of manual operations upon registration of the public event’s participants. This survey demonstrates a model to increase a level of digitalization and use of technology, with increased self-service level for registered participants and digital data transfer. The model is based on outcomes from the series of several case studies, practical tests and research activities in Latvia, Albania, and Germany. The paper examines different ways how organizers are able to innovate their routine activities and encourage the broader public to learn and use various digital technologies: Radio-frequency identification (RFID), Near-field Communication (NFC), Quick Response (QR) codes and Mobile apps with a purpose to link the physical and the digital world in the one coherent model. In this research the major part of event management process modelling had been done by Business process Model and Notation (BPMN2) approach. The approach proposed by authors aims to reduce the costs and workload of organizers associated with participants’ registration in open public events where preliminary registration is still practically impossible or forbidden because of personal data protection issues.
Downloads
References
W. B. Tesfay, P. Hofmann, T. Nakamura, S. Kiyomoto, J. Serna, “Privacy Guide: towards an implementation of the EU GDPR on internet privacy policy evaluation,” In Proceedings of the Fourth ACM International Workshop on Security and Privacy Analytics, 2018, pp. 15-21. DOI: https://doi.org/10.1145/3180445.3180447
F. E. Bordeleau, C. Felden, “Digitally Transforming Organisations: A Review of Change Models of Industry 4.0,” In Proceedings of the 27th European Conference on Information Systems, 2019. (No DOI found)
P. Grabusts, A. Zorins, and A. Teilans, “Informational Warfare – Influence on Informational Structures,” In Proceedings of the 12th International Scientific and Practical Conference “ENVIRONMENT. TECHNOLOGIES. RESOURCES”. Volume II, 2019, pp. 56-60. DOI: http://dx.doi.org/10.17770/etr2019vol2.4035
A. Andersons, S. Ritter, “Integrated ICT system to Increase Physical Activity in Schools: Agent-Oriented Modeling Approach,” Procedia Computer Science, 77, 2015, pp. 119-125. DOI: https://doi.org/10.1016/j.procs.2015.12.368
Latvia Orienteering Federation, “Orienteering Events Serial “Latgale Open”,” 2015-2019. [Online]. Available: https://lof.lv/seriali_rez/balvi . [Accessed: Jan. 27, 2021].
Sportident GmbH, “SPORTident Center System- the Worldwide Results Platform for Orienteering Events,” 2021. [Online]. Available: https://center.sportident.com/results/orienteering . [Accessed: Feb. 04, 2021].
ZTC, Vidzeme University of Applied Sciences, “ViA Smart Labs”,” 2018-2020. [Online]. Available: https://ztc.va.lv/lv/node/277 . [Accessed: Dec. 22, 2020].
F. Ludbrook, K. F. Michalikova, Z Musova, and P. Suler, “Business models for sustainable innovation in industry 4.0: Smart manufacturing processes, digitalization of production systems, and data-driven decision making,” Journal of Self-Governance and Management Economics, 7(3), 2019, pp. 21-26. DOI: 10.22381/JSME7320193 .
D. Walters, D. Helman, “Strategic Capability Response Analysis. The Convergence of Industrié 4.0, Value Chain Network Management 2.0 and Stakeholder Value-Led Management” Springer Nature Switzerland AG, 2020. ISBN 978-3-030-22943-6, ISBN 978-3-030-22944-3 (eBook), DOI: https://doi.org/10.1007/978-3-030-22944-3
A. Andersons, S. Ritter, “Advanced RFID applications for sports events management: the case of SPORTident in Latvia,” Procedia Computer Science, 43, 2015, pp. 78-85. DOI: http://dx.doi.org/10.1016/j.procs.2014.12.011
I. Bider, A. Lodhi, “Using Enterprise Modeling in Development of New Business Models,” In ICEIS (2), 2019, pp. 525-533. DOI: http://dx.doi.org/10.5220/0007769205250533
U. Frank, A. C. Bock, “Conjoint Analysis and Design of Business and IT: The Case for Multi-Perspective Enterprise Modeling,” In Advanced Digital Architectures for Model-Driven Adaptive Enterprises, 2020, pp. 15-45, IGI Global. DOI: http://dx.doi.org/10.4018/978-1-7998-0108-5.ch002
E. Ginters, "New Trends Towards Digital Technology Sustainability Assessment," in Proceedings of 2020 Fourth World Conference on Smart Trends in Systems, Security and Sustainability (WorldS4), IEEE, pp. 184-189, 2020. DOI: 10.1109/WorldS450073.2020.9210408.
S. L. Vargo, R. F. Lusch, "Institutions and axioms: an extension and update of service-dominant logic," Journal of the Academy of Marketing Science, 44-1, 2016, pp 5-23. DOI: https://doi.org/10.1007/s11747-015-0456-3 .
A. Pfeiffer, K. H. Krempels, and M. Jarke, “Service-oriented Business Model Framework-A Service-dominant Logic based Approach for Business Modeling in the Digital Era,” In International Conference on Enterprise Information Systems, Vol. 2, 2017, pp. 361-372. SCITEPRESS. DOI: http://dx.doi.org/10.5220/0006255103610372 .
H. Gokce, E. Bozyigit, “Satisfaction Levels of Sports Event Participants,” Journal of Education and Learning 9.1, 2020, pp. 136-143. DOI: http://dx.doi.org/10.5539/jel.v9n1p136
C. H. Primasari, Y. P. Wibisono, and A. Kesuma, "Analysis of Event Marketing, Registration, and Ticketing Digitalization," Jurnal Teknik Informatika dan Sistem Informasi 6.1, 2020. (No DOI found)
S. Haake, H. Quirk, and A. Bullas, "The Role of Technology in Promoting Physical Activity: A Case-Study of Parkrun," In Multidisciplinary Digital Publishing Institute Proceedings, Vol. 49. No. 1, 2020. DOI: http://dx.doi.org/10.3390/proceedings2020049080
B. Castyana, T. Rahayu, M. H. Rumini, D. G. Wijayanti, and W. R. Kurniawan, “Measuring Customer Satisfaction on Small-Scale Sport Event: A Case Study of The Sport Event Organizer Subject's Final Project,” CCER. 2020, pp. 22-90. DOI: http://dx.doi.org/10.4108/eai.22-7-2020.2300258
E. Smolaka, “Development of an application for self-registration of participants of orienteering events,” Bachelor thesis draft, Vidzeme University of Applied Sciences, Valmiera, 2021
